This multifunction printer uses a separate piece of glass (ADF glass) when making copies or scans through the ADF. Press on the Touchscreen. Use an HP paper-path cleaning cloth to clean the feed roller. Open the scanner lid and locate the one-inch strip of glass to the left of the main scanner flatbed glass. Black vertical lines appear on the scanned image or the image is all black. Cause. To verify the issue only occurs when scanning or copying, print a User Settings List by pressing MENU, 6 (Machine Info. Open HP Scanning software. Dry the ADF glass and upper strip with a soft, dry cloth to prevent spotting and then try again to copy or scan. Lift the green or blue lever and raise the feed roller to the vertical position. Looking for a repair? On the underside of the flatbed, find the release buttons for the mylar strip. Some models use an upper ADF glass similar to the lower one. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. SOLUTION: HP has determined that 99% of all lines and streaks on copies made by feeding the original documents though the ADF are caused by debris on the ADF glass. The image is distorted or blurred. Contact HP Support. Open the document cover. If your documents have black streaks or appear dirty after scanning using the feeder, the roller inside the feeder may be dirty. Black vertical lines appearing on copies, sent faxes, and scanned images are related to dirt, debris or correction fluid in the Automatic Document Feeder (ADF) scanner mechanism or a malfunction of the scanner device. Make sure you are not using a third-party scanning software as these can cause line or streak symptoms. - If no black vertical lines appear on the copy of the User Settings report, you have resolved the issue. The following video demonstrates how to clean the scanner glass and white backing: If you have trouble viewing the video or to view the video in a different size, click. Debris can include dust, paper or toner dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more. By K. Holt, 02.16.2021. Go to step 7. Audio or sound issues? How does HP install software and gather data? Turn off the power and unplug the printer. This machine was purchased 4 days ago. A [software component] will damage your computer message displays when printing or while installing - Click Here, Finding your Serial Number Clean the feeder scanning area and roller. Audio or sound issues? Turn the power off, and then disconnect the USB cable and power cord from the scanner. Please wait while we gather your contact options. Always make sure the printer has the latest firmware version installed. Learn how debris on the Automatic Document Feeder (ADF) glass can cause lines or streaks when copying using the ADF.Chapters:00:00 Introduction01:18 … Dust might appear on the underside of the glass, but this cannot be cleaned and it has no effect on the copy or scan quality. I have cleaned the glass based on … It does not have an issue using the flatbed. On the right side of the scan preview window, click the. Learn more, Fix and resolve Windows 10 update issue on HP Computer or Printer. The Virtual Agent is currently unavailable. -, Include keywords along with product name. Spray only onto the cloth and not directly onto the glass or device. Colors are patchy or … seems nothing showing dirty marks or anything that might create a line on the scanner … Customer’s often call and say they have black lines, grey lines, or different coloured lines on their scanned … The line or streak might be black or in color, and can also be present on fax or digital send output when using Scan to Network Folder or Scan to Email features (for example). This problem occurs if the image quality between your computer and the scanner unit don't keep balanced or a foreign object such as a paper clip or ripped paper is in the scanner. Close the feeder. Place the copied paper face-up on the flatbed glass with the "X" located as shown below. This multifunction printer uses a separate piece of glass (ADF glass) when making copies or scans through the ADF. 4. How does HP install software and gather data? As in the title, our workcentre is producing black lines when we scan documents. Please wait while we gather your contact options. I have a Canon PIXMA MX722. Canon CanoScan LiDE 300 2995C002 Flatbed Desktop Scanner, Black is the least expensive Home & Office Scanner at $68.99. - If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass. After the last page prints, press STOP/EXIT. When you scan documents and you see a vertical line down the image that is not on the physical document, this is often caused by a contaminant like dirt or dust build up on the scanning lamp/lens assembly glass. On the underside of the scanner lid above the strip of ADF glass, use a soft, lint-free cloth moistened with water to clean the upper white strip and metal strip (if applicable). The front of each sheet is always great. In many cases, debris is not readily visible, can be very easy to miss, and might not be removed with just a quick wipe. We apologize for this inconvenience and are addressing the issue. Please try again shortly. Vertical lines or streaks appear on copies and/or scans when copying and/or scanning from the automatic document feeder (ADF) of an. However, this only happens when we're using the document feeder to do two-sided scans, and it only appears on the back-side scans. when putting an original on the glass and scanning to email the line is not there. CAUSE: The scanning glass or rollers inside the scanner are dirty. - If the list printed OK, go to step 2. Use only a fingernail. Clean the separation pad below the rollers, and wipe the area around the pad to remove any dust. A line of dots always appears in the scanned image. Avoid abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Learn more, Fix and resolve Windows 10 update issue on HP Computer or Printer. Debris can include dust, paper or toner … Reconnect the USB cable and power cord to the scanner. Make sure the paper in the paper tray is free of dust and particles, and then try again to scan.